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Contact details
Contact us for any inquiries or assistance. Our dedicated team is ready to help you with any questions or concerns you may have. Get in touch with us today!
Customer support hours
You tell us. We listen.
Don't be a stranger!
Frequently Asked Questions
Where are you located?
We are based in Manitoba, Canada. Our products are stored and shipped from Winnipeg.
Do you have a physical store?
No, we have a warehouse in Winnipeg where you can pick up your order after placing it. We offer 30-day free returns, allowing you to test the device in your environment and decide if it meets your needs.
Where do you ship?
We ship across Canada, with fulfillment handled through our partners Winnipeg-based warehouse. Standard shipping typically takes 3-5 business days, while express options are available for faster delivery.
Do your products come with a warranty?
Yes! All BOOX devices come with a one-year warranty in Canada, serviced through our Service Centre in Winnipeg.
Do you offer repair services?
Yes! We offer repair services, including screen replacements. If you purchased your BOOX device from us, you may be eligible for up to 50% off on repair services!
Technical support
We have over a decade of experience with e-ink devices and are happy to share our knowledge and provide support.
Canadian Corporation
Einktab is delighted to be entirely Canadian-owned and established in Manitoba since October 2023.
30-days returns
Flexibility and peace of mind in case the product does not meet expectations or requirements.
Canada warranty & support
A full year of warranty in Canada and exclusive technical support, all aimed at ensuring complete satisfaction
Canada stock
Enjoy fast and free delivery from our Canada warehouse via UPS or Purolator, complete with insurance!