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Contact details
Contact us for any inquiries or assistance. Our dedicated team is ready to help you with any questions or concerns you may have. Get in touch with us today!
Customer support hours
Monday – Friday (Central Time)
Frequently Asked Questions
Where are you located?
We ship from our two locations in Toronto and Winnipeg, depending on stock availability and the fastest route to your address.
Do you have a physical store?
No, we don’t have a physical store. Instead, we provide a 30-day free return window so you can properly evaluate the device at home. A brief in-store demo can’t show everything the device can do, so we give you a full month to explore its features and return it for a full refund if it doesn’t meet your expectations.
Where do you ship?
We ship across Canada from our Toronto and Winnipeg locations. Standard delivery takes 2–4 business days, and express options are available for faster shipping.
Do your products come with a warranty?
Yes! All BOOX devices come with a one-year warranty in Canada, serviced through our Service Centre in Winnipeg.
Do you offer repair services?
Yes! We offer repair services, including screen replacements. If you purchased your BOOX device from us, you may be eligible for up to 50% off on repair services!
Technical support
We have over a decade of experience with e-ink devices and are happy to share our knowledge and provide support.
Canadian Corporation
Einktab is proud to be fully Canadian-owned, established in Manitoba in 2023, with expanded operations in Ontario in 2025.
30-days returns
Flexibility and peace of mind in case the product does not meet expectations or requirements.
Canada warranty & support
1-year warranty in Canada with repair and local technical support(available in French)
Canada stock
Fast, free, and insured delivery from our Ontario and Manitoba warehouses via UPS or Canada Post
