Contact Us
Have any queries?
We're here to help.
Contact details
Please create a support ticket for any inquiry or issue that requires our assistance. When submitting your ticket, please select the correct subject so we can better understand your needs and provide the right support.
Our Canadian support team will review your request and reply within 1 business day.
Local support in Canada. Dedicated help for your E Ink device.
- Toronto, ON
- Winnipeg, MB
- Vancouver, BC
- info@einktab.ca
- +1 844 222 4550
Customer support hours Mon-Fri
- Eastern Time (ET) 10:00 AM – 6:00 PM
- Central Time (CT) 9:00 AM – 5:00 PM
- Mountain Time (MT) 8:00 AM – 4:00 PM
- Pacific Time (PT) 7:00 AM – 3:00 PM
Book a showroom appointment
Frequently Asked Questions
Do you have a physical store?
Our first Toronto-area showroom opened in August 2026, offering customers the chance to test E Ink devices before purchase. It is Canada’s first dedicated E Ink showroom, featuring BOOX, DASUNG, PocketBook, and Bigme products.
Where do you ship?
We ship across Canada from Toronto, Vancouver and Winnipeg warehouse, depending on stock availability and the fastest route to your address. Standard delivery (free) takes 1–4 business days, and express options (paid) are available for faster shipping.
Do your products come with a warranty?
Yes! All BOOX devices come with a one-year warranty in Canada, serviced through our Service Centre in Winnipeg.
Do you offer repair services?
Yes! We are the only supplier in Canada that not only sells BOOX E Ink products but also provides hardware repair services, including screen replacements. If you purchased your BOOX device from us, you may be eligible for up to 50% off repair services.
Do you offer trade-in?
Yes, we offer a trade-in program for all BOOX users in Canada, regardless of model.
Canadian Corporation
Canadian-owned, founded in Manitoba, relocated to Ontario in 2025
30-days returns
Flexibility and peace of mind in case the product does not meet expectations or requirements.
Canada warranty & support
1-year warranty in Canada with repair and local technical support(available in French)
Canada stock and showroom
Fast and fre delivery from Toronto and Vancouver warehouse. Physical showroom in GTA
