At Einktab, we are committed to providing high-quality E Ink devices and outstanding service to our customers. Your satisfaction and peace of mind are important to us.
One-Year Warranty Coverage (Canada)
All BOOX eReaders and E-ink tablets purchased through our official website or Best Buy store come with a 1-year warranty from the date of delivery.
This warranty covers:
- Malfunctions caused by manufacturing or quality issues
- Internal hardware/software defects not resulting from customer misuse
- Battery issues due to production faults (within normal usage conditions)
What’s Not Covered
Our warranty does not cover:
- Screen damage or cracks caused by drops, pressure, or impact
- Water damage from spills, immersion, or exposure to moisture
- Any damage resulting from improper use, unauthorized modifications, or third-party repairs
Important Notes
- Warranty claims must include proof of purchase (order number or receipt).
- We reserve the right to inspect and verify the issue before confirming coverage.
- Accessories such as styluses and chargers are covered for 6 months.
How to Submit a Warranty Request
If you experience any issues with your device, please contact us at Support Team (info@einktab.ca) with the following:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem (if applicable)
We’re here to help resolve your issue as quickly and smoothly as possible.