If you are a BOOX user in Canada or the USA and own a BOOX eReader or ePaper tablet, you already know how useful these devices are for reading, note-taking, and productivity. But like any electronic device, they can sometimes run into hardware issues, and it can be frustrating when your device suddenly stops working.
The good news is that repair options are available, and the right solution mainly depends on one key factor: whether your device is still under warranty.
Under Warranty Repair (Within 1 Year)
If your device is still within the 1-year warranty period and the issue is not caused by external damage or misuse, your repair is usually covered.
Common Warranty Issues
These problems are typically eligible for free repair or replacement:
- Device not charging
- Device not turning on or booting
- System stuck in a boot loop or constantly rebooting
- Sudden system crash or software failure
What You Should Do
Check your order details and the date you purchased the device. If it is within the 1-year warranty period, contact your seller first. You will usually need to provide:
- Serial number of the device
- Proof of purchase
- Clear description of the issue
- A short video or photos
Where to Contact
- If you purchased directly from the official BOOX store, you should contact the BOOX Help Center.
- If you purchased from a local Canadian restail such as Einktab, contact us directly via ‘‘contact us” and choose “Repair& tech support” as your request type. Include your order number, photos, and a clear description of the issue.
Warranty Repair Cost & Timeline from Einktab
If your issue is confirmed under warranty:
- Repair cost: Free (including shipping within Canada)
- Turnaround time: Around 10 days (including shipping time)
Out of Warranty Repair
If your BOOX device is no longer under warranty (over 1 year) or has physical damage, the repair process is different and becomes a paid service.
Most Common Out-of-Warranty Issue
- Cracked E Ink screen or damaged display
Important: E Ink screens cannot be repaired. They must be fully replaced.
Where to Repair Out of Warranty
You have several options:
- Mail-in BOOX repair centers (USA)
- Specialized ePaper device retailers such as Einktab (Canada)
- Local electronics repair shops (if it is available)
Repair Cost &Timeline from Einktab
- Screen replacement cost: varies depending on the BOOX model
- Labour fee: may apply, but can be waived for customers purchasing through Einktab
- Shipping: around CAD $30 round trip within Canada
- Turnaround time: approximately 10 days (if parts are in stock)
Where to Contact
Contact Einktab directly via ‘‘contact us” and choose “Repair& tech support” as your request type. Include model, photos, a short description of the issue and order number(if you purchased from Einktab)
BOOX Repair from Einktab
In addition to selling E Ink devices like BOOX in Canada, Einktab also provides local repair services. We offer repair support for all BOOX users, regardless of where the device was purchased, which helps save time and cost compared to international shipping.
